Vision Critical

Project Coordinator

Job Location CA-ON-Toronto
Support NA


The Project Coordinator is responsible for managing the day-to-day activities involved in the execution phase of many technical projects within the Professional Services team, including new Insight Community provisioning, online research projects, or other technical deliverables as required by internal and external clients. As the technical arm of Customer Success, our clients’ success depends on our timely and accurate delivery on these projects.


This role will work with various teams within the company and with our end clients, with the focus on client service and project success. Due to the nature of the work volume, this position is expected to manage multiple projects in a deadline-driven, fast-paced environment. You’ll be expected to speak up when you need support, and to push projects to their completion.


Project Coordination experience is desirable but not required; all you need is a drive to learn every day, to watch all the details, and to deliver exceptional customer service.


*12 Month Contract*

Key Responsibilities

  • Implement or assist with projects for various internal and external customers, including provisioning of Sparq Insight Communities.
  • Coordinate with various internal departments to complete projects on time while maintaining strict quality.
  • Follow QA processes to ensure a quality product is delivered to the customer. Contribute to ongoing improvement of the QA process to mitigate against errors that impact the customer.
  • Monitor and report on progress throughout the life of a project to ensure deliverables, budgets and timelines are met and risks/issues are proactively addressed.
  • Perform standardized checks for each project to ensure that programmed questionnaires are getting at the right issues and to ensure continuous logic and flow of study as client changes are made over time, and to ensure quality and timeliness of delivery, raising issues to manager as appropriate.
  • Maintain high-quality and customer-friendly relationships with both internal and external clients, encouraging adherence to standard timelines and formats as required but being as flexible as possible, and working with all parties to increase efficiencies and accuracy of all projects.
  • Serve as a resource for customers and team members to resolve routine questions or ensure that issues are addressed


  • Completed a post-secondary diploma or degree, or has relevant business experience
  • Excellent command of the English language: written, spoken, grammar, writing
  • Excellent time management, organizational, problem solving and analytical skills
  • Experience and proven ability to work under pressure on multiple tasks simultaneously
  • Demonstrated high level of customer service with internal and external customers
  • Experience in project management is not required but recommended
  • High level of proficiency with Microsoft Office
  • Some experience recommended with instant messaging and Voice-Over-IP conferencing systems (like Skype or RingCentral), team messaging systems (like Slack or Glip), and (or other customer data and task management systems)
  • Some experience with tracking project efforts via time-sheet software of any sort is recommended, but not required


About Us

Vision Critical provides customer relationship intelligence software that improves customer relationships to grow customer lifetime value. Designed for today’s always-on, social and mobile savvy customer, Vision Critical’s technology helps large, customer-centric enterprises discover what their customers want so they can deliver what they need. Unlike traditional customer research, which is slow, expensive and gathers dust on a shelf, Vision Critical’s customer intelligence platform replaces static data and cumbersome reports with real-time actionable customer intelligence that companies need to build better products, deliver better services and achieve better business outcomes. Hundreds of high-performance organizations use Vision Critical’s technology. Follow us on Twitter at



Ready to join our team?


If you are interested in helping Vision Critical deliver on its commitments and taking your career to the next level, we invite you to apply online now.


Please note that due to the high volume of applications received, only short-listed candidates will be contacted.


Thank you for your interest in Vision Critical.


Vision Critical is an equal opportunity employer.




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