Vision Critical

Legal Counsel

Job Location CA-ON-Toronto
Regular Full-Time


Vision Critical is growing fast in its core SaaS business and is committed to enabling its clients to obtain key insights to help them understand what truly influences customer behavior, and to build an authentic relationship based on trust and shared value with their customers. 

As a member of the legal team, reporting to the Senior Director, Legal Services in Toronto, you will support multiple teams worldwide within Vision Critical, including sales, customer success and procurement. You will often collaborate with members of the legal team and other internal stakeholders, advising on legal risks, our master subscription agreement, data privacy and supporting the overall business strategy.

If you are a friendly, street-smart and no-nonsense lawyer who thrives in a dynamic and fast-paced, environment, embraces change and challenges, and is passionate about delivering exceptional and innovative legal work, then Vision Critical wants to hear from you.

Your typical day:

  • Draft and negotiate confidentiality agreements, software subscription agreements, services agreements, and technology partner and related agreements, working closely with Vision Critical’s business teams internationally;
  • Provide legal support to the Vision Critical business while mitigating legal risks and ensuring adherence to corporate policies, laws and regulations;
  • Support the data privacy and security team and our privacy officer in contract negotiations and compliance related matters for North America, the EU and APAC regions; and
  • Assist with other legal matters that arise in a growing and fast-paced global technology business

Must Have

  • A J.D. or LL.B. with strong academic credentials and a license to practice law in Canada, preferably Ontario and/or have a US law degree or a US call to the bar;
  • 3 to 5 years of relevant legal experience;
  • Experience advising companies offering SaaS, PaaS and other software-related offerings;
  • Strong business acumen to balance legal risk and business opportunity, and the ability to think “outside-the-box” to empower the business to deliver creative business solutions;
  • Strong attention to detail and the ability to work independently;
  • Substantial experience drafting and negotiating complex legal agreements;
  • High level of client service standards (internal and external);
  • Strong professional communication and relationship building skills;
  • Highly organized and self-motivated, with experience leading projects and managing multiple priorities, stakeholders and deadlines;
  • Ability to work and thrive in a dynamic, entrepreneurial environment and deliver pragmatic and business-focused legal advice with tight timelines; and
  • A great sense of humor!

Nice to Have

  • Familiarity with Canadian, US, EU and APAC privacy and data protection regulations and requirements.
  • French/English bilingualism.
  • Qualifications and/or experience negotiating contracts in Europe, Australia and/or Asia.


About Us

Vision Critical provides customer relationship intelligence software that improves customer relationships to grow customer lifetime value. Designed for today’s always-on, social and mobile savvy customer, Vision Critical’s technology helps large, customer-centric enterprises discover what their customers want so they can deliver what they need. Unlike traditional customer research, which is slow, expensive and gathers dust on a shelf, Vision Critical’s customer intelligence platform replaces static data and cumbersome reports with real-time actionable customer intelligence that companies need to build better products, deliver better services and achieve better business outcomes. Hundreds of high-performance organizations use Vision Critical’s technology. Follow us on Twitter at



Ready to join our team?


If you are interested in helping Vision Critical deliver on its commitments and taking your career to the next level, we invite you to apply online now.


Please note that due to the high volume of applications received, only short-listed candidates will be contacted.


Thank you for your interest in Vision Critical.


Vision Critical is an equal opportunity employer.




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