Vision Critical

Manager, Cloud Infrastructure

Job Location CA-BC-Vancouver
Production IT
Regular Full-Time


Cloud Engineering is responsible for architecture, development and implementation of the infrastructure used by our applications. We build the full stack; servers (bare metal on-prem and colo, and in AWS), operating system, middleware, application delivery units and work directly with our Development teams to deploy deeply integrated products. Our goal is providing a platform and services layer for consistent development, while ensuring operational flexibility.   


The Manager, Cloud Infrastructure role assumes responsibility for the team that manages all network, compute and storage infrastructure across a global network of colo and AWS data centers. This is a great career opportunity for a highly motivated individual who wants to utilize and extend his or her broad set of skills. 



  • Providing day-to-day management of the Systems team 
  • Manage the projects that the teams are engaged in, including running stand-ups, maintaining our Kanban story board and ensuring that work is being assigned and completed appropriate. 
  • Prioritize deliverables and establish short term, mid-term and long term plans  
  • Personnel administration, including development of development plans for Systems staff.   
  • Assist in the implementation of infrastructure design as we expand and improve our hybrid public cloud topology  
  • Support complex network environments including problem analysis; network troubleshooting, and network maintenance.  
  • Diagnosing and resolving outages and following up on root cause analysis  
  • Working with other teams to deploy new services and solutions  
  • Maintaining documentation related to infrastructure design and implementation  
  • Responsible for system provisioning, configuration and deployment  
  • Manage our Amazon Web Services platform, including cost management, security and implementation of new services.  
  • Perform routine audits for security, capacity planning, DR, compliance, etc 
  • Plan, architect, and implement multi-site disaster recovery  
  • Work closely with the Security team to deploy and audit production infrastructure  
  • Continuously identify methods to simplify our architecture while increasing resiliency  
  • Identify and implement high availability architectures to remove single points of failure  



  • Experience managing an IT infrastructure, Network, SaaS or Devops team.  
  • Experience managing complex projects.  
  • Experience in multi-site, heterogeneous, large-scale enterprise infrastructure  
  • Comfort in supporting in a global 24/7 environment  
  • Excellent working knowledge of TCP/IP and network topology design, implementation and troubleshooting   
  • Ability to diagnose and resolve complex problems; excellent inter-personal verbal and written communication skills  
  • Experience documentation of systems, policies and procedure  
  • Willing to take part in on-call rotation  
  • Solid experience with Microsoft Windows and Linux (RedHat|Fedora|CentOS|Ubuntu)  
  • Experience with cloud hosting, specifically Amazon Web Services (EC2, S3, ELB, CloudFront, etc.)  
  • Experience with application delivery platforms for load balancing, caching, compression, application firewalling, reverse proxy, SSL termination, etc 

Nice to haves 

  • Experience with configuration management in a cross platform environment; using Chef, Puppet or Ansible to manage and deploy applications to both Windows and Linux devices  
  • Strong scripting skills; bash, ruby, powershelletc   
  • Network and/or security certifications  


About Us


Vision Critical provides customer relationship intelligence software that improves customer relationships to grow customer lifetime value. Designed for today’s always-on, social and mobile savvy customer, Vision Critical’s technology helps large, customer-centric enterprises discover what their customers want so they can deliver what they need. Unlike traditional customer research, which is slow, expensive and gathers dust on a shelf, Vision Critical’s customer intelligence platform replaces static data and cumbersome reports with real-time actionable customer intelligence that companies need to build better products, deliver better services and achieve better business outcomes. Hundreds of high-performance organizations use Vision Critical’s technology. Follow us on Twitter at



Ready to join our team?


If you are interested in helping Vision Critical deliver on its commitments and taking your career to the next level, we invite you to apply online now.


Please note that due to the high volume of applications received, only short-listed candidates will be contacted.


Thank you for your interest in Vision Critical.


Vision Critical is an equal opportunity employer.




Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed