Vision Critical

Sales Engineer

Job Location AU-NS-Sydney
Regular Full-Time


As a member of our stellar Sales team in the APAC region, the Sales Engineer will be the primary technical resource for all business development activities. You will be responsible for actively driving and managing the technology evaluation stage during the RFP process, and conducting product demos to wow potential clients with the capabilities of our software. In this role, in partnership with the IT team, you will also be responsible for establishing and documenting technology standards, and be able to articulate technology and product positioning to both business and technical users.

As a Sales Engineer, your role is to act as a trusted advisor to our Sales team and make them more efficient. You will be part of a team that is the go-to for all product questions. We have a good-sized, experienced and active sales-force so the ability to keep track of multiple balls in the air is a “must-have” for this role.


About You

  • Collaborates with Sales Teams to identify and uncover prospect and customer business goals, needs and pains
  • Maps the prospect’s business and technical needs to Vision Critical’s solutions and integrates the technical narrative into the larger VC story being delivered to the client
  • Provides pre-sales technical expertise through technical and product demonstrations, presentations and on-going technical consultation, again reinforcing the VC story
  • Qualifies the prospect’s technical team to understand who can help the sale, who can hinder the sale and who can provide relevant background information
  • Identifies opportunities for data and business system integration to enhance platform stickiness
  • Builds working knowledge of competing products (both direct and adjacent) and how to technically sell against them
  • Work collaboratively with Product Management and Product Marketing during the development, launch and continuing refinement of existing and new VC products and solutions
  • Responsible for representing the product to customers and at field events such as conferences, seminars, etc.
  • Able to respond to functional and technical elements of RFIs/RFPs
  • Provide training for new customers where required


  • 2-3 years of experience in a similar role in a software company
  • Degree in Computer Science or a related field is an asset but not required
  • Ability to meet tight deadlines – do what it takes to get’er done
  • Strong presentation skills – you can hold the attention of any room – whether you are in front of them or via web meeting!
  • Know and appreciate the importance of presenting the benefits of a product... not just features
  • You wrote the book on attention to detail
  • Creative, analytical thinker that does not assume status quo
  • Driven, you are keen on being a success in whatever you do
  • Egoless, you focus on and do a great job of any given task without complaint
  • Self-Starter, you can see around corners and can make things happen on your own
  • Collaborative, you naturally share and never lose sight that you are part of a team
  • You could have been in direct sales but you prefer to spend your time learning your products more than prospecting.
  • Fluency in other languages is a definite asset


About Us

Vision Critical provides customer relationship intelligence software that improves customer relationships to grow customer lifetime value. Designed for today’s always-on, social and mobile savvy customer, Vision Critical’s technology helps large, customer-centric enterprises discover what their customers want so they can deliver what they need. Unlike traditional customer research, which is slow, expensive and gathers dust on a shelf, Vision Critical’s customer intelligence platform replaces static data and cumbersome reports with real-time actionable customer intelligence that companies need to build better products, deliver better services and achieve better business outcomes. Hundreds of high-performance organizations use Vision Critical’s technology. Follow us on Twitter at



Ready to join our team?


If you are interested in helping Vision Critical deliver on its commitments and taking your career to the next level, we invite you to apply online now.


Please note that due to the high volume of applications received, only short-listed candidates will be contacted.


Thank you for your interest in Vision Critical.


Vision Critical is an equal opportunity employer.





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